Registration and Login Questions
How do I manage my account online? Complete the online registration form at
www.gemoneyloans.com. Click on the "New User Registration" link to get access to online account management services. You will be able to make payments, update personal information, check your balance, and more.
Updating personal information questions
How do I update my mailing address and/or phone number?The fastest way to update your address, phone numbers and email is online through your registered account at www.gemoneyloans.com You can also use the space provided on your billing statement and mail your statement to us. Or, call Customer Service toll free at 866-230-9213 toll free 24/7.
Online security questions
Do I need to use a special browser to access the site?Yes, you will need a browser with special security features to log in to the GE Money site. These include Netscape 6.2 or higher, and Microsoft Internet Explorer 5.5 or higher. These browsers are SSL-compliant and have a "secure mode." When in secure mode, you will see an unbroken key or lock at the bottom of the page.
Am I on a secure site even if the padlock on my browser is not locked?Yes. The GE Money Line of Credit Web site encrypts your account and other sensitive information everywhere on the site. Occasionally the padlock will not appear locked (symbolizing an encrypted session) because we occasionally make use of browser "frames" to display information. Frames that display general information about the site are not encrypted. However, any frame that displays or requests information about your account, username, password, application or other sensitive information, is encrypted.
What is SSL? What is a "secure session"? SSL is an abbreviation for Secured Socket Layer. This technology secretly encodes (or encrypts) information as it is sent over the Internet between your computer and GE Money Bank. SSL uses these "secure sessions" to keep your personal information private and confidential.
How can I tell when my information is secure?The easiest way to tell if your information is secure is to look at the Web address. If it starts with "https" instead of "http," then it’s a secure session. To check if a page is secure, follow these steps:
Internet Explorer users – right click on the Web page and select "Properties" from the menu.
Netscape users – right click on the Web page, then select "View>Frame Info." Or, from the browser menu bar select "View>Frame Info."
Macintosh users – control-click on the Web page and select "New Window with this Frame." Or from the browser menu bar select "View>Page Info."
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