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Cash Rewards Card questions Net Rewards Card questions General credit card questions Registration and log in questions Updating personal information questions Online security questions Cash Rewards Card questions How do I earn cash back?You earn 1% cash back on every purchase you make using your Cash Rewards Card. We track your cash rewards for you, so all you have to do is look for your reward check with your statement in the mail. Back to top When do I get my cash rewards?Once you earn $10 in cash rewards, you’ll receive your rewards check in your monthly statement. The maximum annual cash reward is $500. Cash rewards don’t apply to balance transfers, cash advances, or fees and finance charges. Back to top Low APR Card questions Does $0 fraud liability come with my card?Yes. You get $0 fraud liability, which means you aren’t liable for any unauthorized purchases on your credit card. Zero Liability does not apply to MasterCard-branded cards issued to an entity other than a natural person; primarily for business, commercial, or agricultural purposes; outside of the U.S. region; or if a PIN is used as the cardholder verification method for the unauthorized transaction(s). Back to top Net Rewards Card questions How do I earn points?You earn one point for every dollar of net purchases made using the GE Money Net Rewards Card. Back to top How do I redeem points?First-time users, register your account at www.gemoneycards.com and log in. Current users, log in. Once logged in, click on the "Redeem Points" link. Points can be redeemed for cash, merchandise, travel, and more. Back to top What is the minimum amount of points I need to redeem a reward?With as few as 2,500 points, you can begin redeeming for a variety of rewards. The amount of points you’ll need will vary depending on a reward’s value. For more information, log in to your account at www.gemoneycards.com. Back to top Do my points ever expire?Unredeemed points expire 60 months after the date we apply points to your account. Back to top General credit card questions What is the card rate after the introductory rate is no longer in effect?We’ll determine your rate during the application process. The expiration date of your introductory rate will be shown on your monthly billing statement. Back to top Can I get an additional card for a family member?Yes. Call our toll-free Customer Service line at 1-866-869-4671. There is no charge for additional cards. The primary account holder is responsible for purchases made by an authorized user. Back to top Does the GE Money Platinum card have an annual fee?No. Your GE Money Platinum card has no annual fee. Back to top Can I use my GE Money Platinum card to automatically pay my monthly bills?Yes. Let your service providers know that you want your bill automatically charged to your GE Money Platinum card. Back to top Can I access cash with my credit card?Yes. You can get cash at over 900,000 ATMs worldwide with your card’s PIN number. If you don’t know your PIN, call Customer Service toll free 24/7 at 866-869-4671. Cash advances are subject to the rates and fees disclosed in your cardholder agreement. Back to top Is there a balance transfer fee? Yes. We charge a balance transfer fee, which we post to your account. The fee is the greater of $5 or 3% of the balance transfer. Back to top Can I get statements and other communications in Spanish?Yes, you can choose Spanish or English on your application. Back to top How can I replace a lost or damaged card?Call customer service toll free 24/7 at 866-869-4671 to request a new card. Your original card will be closed to purchases until you receive and activate your replacement card. You can also request replacement cards through your registered account at www.gemoneycards.com. Back to top Can I change my payment due date? Yes. Once you receive your first monthly statement, call our customer service center to adjust the due date of your monthly payments to fit your needs. Back to top What is the Prime Rate? The Prime Rate for a billing period is the highest prime loan rate as published in The Wall Street Journal in its Money Rates section on any business day of the three calendar months preceding the first day of the billing period. Back to top Can you explain what an "Annual Percentage Rate (APR)" is?The APR is the interest rate you pay on your credit card balance. That percent is expressed as an annual rate, is based on the prime rate, and can fluctuate with changes in the prime rate. Back to top Can I pay my bill online?Yes. You can pay your GE Money Platinum card bill online, request a replacement card, and much more. Visit www.gemoneycards.com to get started. Back to top Registration and log in questions How do I manage my account online? Complete the online registration form at www.gemoneycards.com. Click on the "New User Registration" link to get access to online account management services. You will be able to make payments, update personal information, check your balance, and more. Back to top What information will I need to register for online account access?You will need the following information to complete the registration form: Account number Social Security number Account pass code Access code (this appears on the back of your card) Email address Back to top Is my personal information I enter on the registration form secure?Your personal information helps us ensure that your account is protected from unauthorized access. We encrypt your information with industry-standard SSL techniques prior to submission to keep your information private and secure. Back to top How do I change my password? What if I forget what it is?Use the "Change Password" link to change your password. If you forget your password, the "Forgot Password" link will walk you through the process of resetting it. Back to top Updating personal information questions How do I update my mail address and/or phone number? The fastest way to update your address, phone numbers and email is online through your registered account at www.gemoneycards.com You can also use the space provided on your billing statement and mail your statement to us. Or, call Customer Service toll free at 866-869-4671 toll free 24/7. Our mailing address is: GE Money Platinum Cards\GEMB P.O. Box 981064 El Paso, TX 79998-1064 Back to top Back to top Online security questions Do I need to use a special browser to access the site?Yes, you will need a browser with special security features to log in to the GE Money site. These include Netscape 6.2 or higher, and Microsoft Internet Explorer 5.5 or higher. These browsers are SSL-compliant and have a "secure mode." When in secure mode, you will see an unbroken key or lock at the bottom of the page. Back to top Am I on a secure site even if the padlock on my browser is not locked?Yes. The site encrypts your account and other sensitive information everywhere on the site. Occasionally the padlock will not appear locked (symbolizing an encrypted session) because we occasionally make use of browser "frames" to display information. Frames that display general information about the site are not encrypted. However, any frame that displays or requests information about your account, username, password, application or other sensitive information, is encrypted. Back to top What is SSL? What is a "secure session"?SSL is an abbreviation for Secured Socket Layer. This technology secretly encodes (or encrypts) information as it is sent over the Internet between your computer and GE Money Bank. SSL uses these "secure sessions" to keep your personal information private and confidential. Back to top What should I do when I have finished viewing my account information?When you are finished using the GE Money Web site, log out before you close or exit your Internet browser (i.e., Internet Explorer, Netscape, AOL). This limits the chance of anyone viewing your confidential account information. Back to top Is it safe to view my account information on a "public" computer?If you view your account information on a computer that other people also work on, close your Internet browser software before leaving. This limits the chance of anyone viewing your confidential account information. Back to top How can I tell when my information is secure?The easiest way to tell if your information is secure is to look at the Web address. If it starts with "https" instead of "http," then it’s a secure session. To check if a page is secure, follow these steps: - Internet Explorer users – right click on the Web page and select "Properties" from the menu.
- Netscape users – right click on the Web page, then select "View>Frame Info." Or, from the browser menu bar select "View>Frame Info."
- Macintosh users – control-click on the Web page and select "New Window with this Frame." Or from the browser menu bar select "View>Page Info."
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